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How pgok Handles Your Personal Information

Your account details, payment records, and browsing activity on pgok are handled with care. This policy explains what we collect, why we collect it, and what you can do about it — access depends on your local law and eligible regions.

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pgok How pgok Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account data is kept while your account is open. After closure, we retain records only as long as required by applicable law, then delete or anonymise them.

Account Security

Your pgok account is protected by password hashing and OTP verification on login. If you notice unusual activity, change your password immediately and contact support.

Requesting Changes

To correct, export, or delete your personal data, contact us via email or live chat with your registered mobile number. We verify identity before processing any request.

REACH OUR TEAM

Contact pgok About Your Privacy

Email Support Send your data access or deletion request to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat widget on pgok to speak with our support team directly. Available during active hours for account and privacy queries.
Account Settings Log into your pgok account, go to Settings, and use the Privacy section to review stored details or submit a data correction request without contacting support.

Your Privacy Questions Answered

We collect your name, email address, and mobile number at sign-up. If you deposit via bKash, Nagad, or Rocket, we also record transaction references to match your account.

We do not sell your data. We share only what is necessary with payment processors like bKash and Nagad to complete transactions, and with service providers bound by confidentiality agreements.

Log into your account and visit the Privacy section in Settings, or contact our support team by email or live chat with your registered mobile number to request a data review.

We retain your records for the period required by applicable law after account closure. Once that period ends, your data is deleted or anonymised from our systems.

No. Payment credentials entered through bKash, Nagad, or Rocket are processed through each provider's own secure gateway. We store only the transaction reference and amount.

Change your password immediately from the account settings page, then contact our support team via live chat. We can review login history and flag suspicious activity on your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.